Shipping policy
Shipping Policy
Last updated: 9 August 2026
Thank you for shopping with Fur & Fern. We currently deliver to addresses throughout New Zealand.
Order Processing
Orders are generally processed within 1–3 business days after payment has been confirmed.
Orders placed on weekends or New Zealand public holidays will begin processing on the next business day.
During periods of high demand, promotions or public holidays, processing may take slightly longer.
Shipping Rates
Standard shipping within New Zealand is currently NZ$6.99 per order, unless a different shipping rate or promotion is displayed at checkout.
All applicable shipping charges will be clearly shown before you complete your purchase.
Estimated Delivery Times
Our estimated standard delivery timeframe is generally 5–8 business days after dispatch.
Delivery estimates are provided as a guide and are not guaranteed. Delivery times may vary depending on the product, destination, carrier, supplier location, customs processing and circumstances outside our reasonable control.
Where an order contains multiple products, items may occasionally be shipped separately and arrive in more than one package.
Order Tracking
Where tracking is available, tracking information will be sent to the email address provided with your order once your shipment has been dispatched.
Please allow some time for tracking information to become active after receiving your dispatch confirmation.
Where We Ship
Fur & Fern currently ships to New Zealand addresses only.
Some rural or remote addresses may experience longer delivery times. If we are unable to deliver to your address, we will contact you as soon as reasonably possible.
Incorrect Shipping Information
Please check your delivery details carefully before completing your order.
If you notice an error in your shipping address, contact us as soon as possible at hello@furandfern.store.
We will make reasonable efforts to update your details before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
Additional delivery costs resulting from an incorrect or incomplete address provided by the customer may be payable by the customer where permitted by law.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.
If there has been no tracking update for an extended period or you believe your parcel may be lost, contact us at hello@furandfern.store with your order number and we will investigate.
Please note that carrier delays, severe weather, customs processing and other events outside our reasonable control can occasionally affect delivery times.
Damaged Packages or Incorrect Items
If your order arrives damaged, faulty or you receive an incorrect item, please contact us as soon as possible at hello@furandfern.store.
Include your order number and, where appropriate, photographs of the product and packaging so we can investigate and arrange an appropriate resolution.
Your rights under the Consumer Guarantees Act 1993 are not affected by this policy.
Questions
For questions regarding shipping or an existing order, contact:
Fur & Fern
Email: hello@furandfern.store
Website: furandfern.store