Shipping policy
Fur & Fern Shipping Policy
Last updated: 9 August 2026
At Fur & Fern, we want to make getting your pet essentials as simple as possible. Below you'll find information about our shipping, delivery times, tracking and what to do if there is an issue with your order.
Free Shipping Across New Zealand
We currently offer FREE standard shipping on all orders within New Zealand.
There is no minimum order value required.
Processing & Delivery Times
Orders are typically processed within 1–3 business days.
Once processed, estimated delivery is generally 12–14 business days.
Please note that delivery times are estimates rather than guaranteed delivery dates. Occasionally, delays may occur due to courier networks, public holidays, high-volume periods, customs processing or other circumstances outside our control.
Where We Ship
Fur & Fern currently ships to addresses within New Zealand.
Some rural or remote locations may experience slightly longer delivery times.
Tracking Your Order
Where tracking is available, you will receive tracking information by email once your order has been dispatched.
Please allow a short period for tracking information to become active after receiving your dispatch notification.
Orders May Arrive Separately
If your order contains multiple products, they may occasionally be dispatched separately depending on product availability and fulfilment location.
This means you may receive more than one parcel or tracking number for the same order.
You will not be charged additional shipping fees if your order is sent in multiple parcels.
Incorrect Shipping Information
Please check your delivery address carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible. We will do our best to update the details before dispatch, but changes cannot be guaranteed once an order has entered fulfilment.
Fur & Fern cannot be responsible for delivery issues caused by incorrect or incomplete shipping information supplied at checkout.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please check your tracking information first.
If there has been no tracking update for an extended period or your parcel appears to be significantly delayed, please contact us and we will help investigate the shipment.
Lost or Damaged Parcels
If your parcel arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible with your order number and relevant photos where applicable.
We will review the issue and work with you to determine an appropriate resolution in accordance with our obligations under New Zealand consumer law.
Questions About Your Delivery?
If you have any questions about an order or delivery, please contact us through our Contact page or at the customer service email address listed on our website.
Fur & Fern
New Zealand Pet Essentials
For pets, with love.